UX DESIGN
UX DESIGN
The Health Center Application
ELAINA PELFINI
EMMA STOTHERS
DISCOVERY
PROJECT OVERVIEW
THE PROBLEM:
Cal Poly students need a better way to utilize The Cal Poly Health Center resources because the website currently in place is an ineffective way for students to manage appointments and access services, resulting in a lack of communication between health staff and students.
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OUR HYPOTHESIS:
We believe that by creating a health center application for Cal Poly students, we will decrease the amount of complaints and improve the overall health center experience for the user. We will know this to be true when we see a decrease in digital traffic and receive positive feedback from our users.
AFFINITY MAPPING
COMPETITIVE ANALYSIS
DoctorOnDemand
HealthTap
Microsoft HealthVault
My Health Online (Sutter Health)
Kaiser Permanente
ACCESS ELECTRONIC MEDICAL RECORDS
TELEMEDICINE
COVERED BY INSURANCE
SCHEDULE OR CHANGE APPOINTMENTS
ACCESS LAB RESULTS
ORDER OR REFILL PRESCRIPTIONS
PERSONAL HEALTH TRACKING
MAPS
CURRENT EVENTS AND NEWS INFORMATION
COMPETITIVE ANALYSIS KEY FINDINGS
We were unable to find many health center applications tied to student universities
We were unable to find any application that provides all of the desired features
All apps seek to provide resources to their users in a convenient and efficient way
RESEARCH
PERSONAS
KEY FINDINGS FROM INTERVIEWS
"I just never make an appointment because it takes like 2 weeks to make one."
Frustrations come primarily from the long wait time.
One of the most common frustrations was the long wait time.
Students appreciate the inexpensive pharmacy services.
"It's a bummer that it's not open on the weekends
"Someone said to go right after lunch cause lines aren’t as long, but i don’t want to go again. I’m over it cause it takes a lot of time."
"It's a bummer that it's not open on the weekends."
Frustrations come primarily from the long wait time.
We received negative feedback about the check in system.
MINIMAL VIABLE PRODUCT
IDEATION
SCENARIOS
SCENARIO 1:
Maria is coming down with a cold, but isn’t sure its the normal one. Everyone in her dorm has been getting very sick, and she wants to take care of it before she catches it too badly.
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Maria knows that the Health Center is busy, so she signs into the App and proceeds to check the App for Appointment availability. Since appointments are booked up for the next couple weeks, she decides the best course of action is to do a walk-in appointment instead of scheduling one. Maria’s roommate recently went to the Health Center and told her that the sign-in process took a long time because she had to input all of her medical information. Maria checks to see if it was possible to update her profile with the needed walk-in information. She creates a profile and decides to put in all her information before leaving her bed, then walks down to the health center to wait for the next available appointment.
SCENARIO 2:
Andrew is a busy architecture student who doesn’t have a whole lot of free time outside of class, exercise, and homework. He has been feeling sick and rundown for the past few weeks and can’t seem to get better. He suspects he may have Mononucleosis.
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Andrew had previously made an appointment using the appointment feature on the Cal Poly Health App, but realized he needs to change the appointment to a different date because of his busy schedule. He proceeds to sign on to the app and he schedules a new appointment for Tuesday May 29th, then he goes to the appointment and gets tested for Mono. After a few days, he goes back on his CP Health App to check his lab results.
SCENARIO 3:
Sarah is a third year Business and Ethnic Studies double major. She generally keeps herself busy with club meetings and sorority events on top of working part-time for ASI. Lately, she has been feeling unmotivated and has to drag herself out of bed every morning, often showing up to class late without her homework completed. A couple friends have expressed their concern and suggest that Sarah talk to a counselor at the Health Center.
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Sarah signs in to the app with her Cal Poly Portal to find out what counseling services are offered at the center. After browsing the many resources, she chooses to start with meeting with one of the mental health counselors. Sarah decides she would like to schedule an appointment for the following week. She proceeds to book an appointment for next Tuesday afternoon.
USER FLOW DIAGRAM
SKETCHES
LO-FI SCREENS
LOGIN
HOMEPAGE
APPOINTMENTS
CHOOSE DOCTOR
LAB RESULTS
HEALTH RESOURCES
WALK-IN INFO
PROFILE
GUERILLA TESTING
SCENARIO 1:
You are feeling under the weather and think you may have strep throat. You know the Health Center is able to test for it, but you do not want to spend a long time waiting in the lines. A friend recently told you about the new Health Center app that lets students make appointments, check lab results, and explore the different resources offered by the Health Center. You decide to try it out and schedule an appointment for the next available morning Tuesday time slot and you do not mind who your doctor is. After going to your appointment, you want to check your lab results to see if you have strep. Your results are negative, but you know you’ll probably have to go back to the Health Center during the next cold outbreak. Before leaving the app, you decide to update your walk-in information because the nurse told you it would speed up the walk-in appointment process in the future.
TASK 1:
You are interested in booking an appointment at the Health Center on May 22 at 9am because you think you may have strep throat. One of your friends mentioned that they easily made an appointment through the new Cal Poly Health Center app. You open the app and navigate to the manage appointments tab. You proceed to schedule an appointment on May 22 at 9am, indicating you need to be tested for strep throat. You do not specify a particular doctor. (Schedule an appointment)
TASK 2:
After your appointment, you remember that the lab technician mentioned that lab results are available through the app as well. You go to the lab results tab and navigate to the test results button because you want to see your step test results. (Check lab results)
TASK 3:
The nurse at the appointment informed you that you can save time during walk-in appointments by filling out the walk-in information ahead of time on the application using the walk-in tab on the homepage. (Update walk-in info)
SCENARIO 2:
You recently attended a greek life event that featured a workshop from The Pulse Health Education center and you want to learn more about their Health services. While you’re on the app, you find the other health services interesting and decide to check them out. You also feel it’s necessary to update your profile info on the CP Health account to stay up to date.
TASK 1:
You log into the CP Health App using your cal poly login information. You then navigate to the Health Services tab from the homepage and find the pulse education tab to learn more. (Navigate through the Health Education tab)
TASK 2:
From here you continue to click on the other health services offered in the app. (Browse other health services)
TASK 3:
You decide to update your profile information. (Update profile info)
TASK COMPLETION
KEY FINDINGS FROM USER TESTING
"I really like how this app has a lot of different resources and its very apparent where to click for those resources."
There was some confusion between the walk-in information and the profile tab.
Students appreciate the inexpensive pharmacy services.
People thought the scheduling process was successful
"Someone said to go right after lunch cause lines aren’t as long, but i don’t want to go again. I’m over it cause it takes a lot of time."
The shades of grey on the availability feature on the scheduling app caused some problems
"I really like the layout of the home page. The buttons were big and easy to read."
We received negative feedback about the check in system.
"I would definitely suggest this to my friends. Its a really good idea."
SUS TESTING
HI-FIDELITY PROTOTYPE
MOOD BOARDS AND IDEAS
Most errors were made because of XD system error - failure to press the exact hotspot area.
“I imagine the walk-in information to be in the profile section, but it makes sense for it to be on the homepage”
“I dont like how sometimes the bottom bar is fixed and sometimes I have to scroll to touch it.” (XD system flaw)
“This should definitely be made into a real app, I would use it all the time!”
"This app would definitely be helpful for students on the go."
Most users thought the most helpful feature was the manage appointments tab
HI-FI USABILITY TEST
